Refund policy

Returns & Exchanges (Wholesale Skincare Orders)

We want you to feel confident when ordering from us. Our goal is to provide high-quality skincare products and a seamless shopping experience. Below, you'll find our straightforward returns and exchange policy to help with any issues you may encounter.

 

Damages & Order Issues

Please inspect your order carefully upon delivery. If you notice any items that are damaged, defective, leaking, or incorrect, please send us a photo as soon as you can to skincarewholesale1@gmail.com with:

Your order number

Clear images of the packaging and affected items

A brief description of the issue

We will review your claim promptly and make it right, offering a replacement, credit, or refund where applicable.

30-Day Warranty & Returns

We proudly offer a 30-day warranty on all wholesale skincare products, so you can return eligible items within 30 days of delivery for a full refund or store credit.

To qualify for a return:

Items must be unused and unopened

Products must be in their original packaging

Safety seals must be intact

Proof of purchase is required

Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged or incorrect items).

Once we receive your return and inspect it, we will notify you of approval. Approved returns will be refunded to your original payment method or issued as store credit.

 

Exchanges

We do offer exchanges within the 30-day warranty period.

To complete an exchange:

The original item must be returned first .

Once your return is received and approved, we will ship the replacement item or issue store credit for a new order.

This process helps ensure faster service and accurate inventory.