Refund policy

If for any reason you are not satisfied with the items received , please contact us to start the return. 

We accept returns within 16 business days after receiving the products for a full refund or store credit. Once received the merchandise in our warehouse, we will issue the refund .

To qualify for a return:

Items must be unused and unopened

Products must be in their original packaging

Safety seals must be intact

Proof of purchase is required

Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged or incorrect items).

Once we receive your return and inspect it, it will be refunded to your original payment method or issued as store credit.

We reserve the right to refuse returns that are not received within a reasonable time frame.  (16 business days )

Damages & Order Issues/ Replacements:

Please inspect your order carefully upon delivery. If you notice any items that are damaged, defective, leaking, or incorrect, please send us a photo as soon as you can (within 16 days ) to skincarewholesale1@gmail.com with:

Your order number

Clear images of the packaging and affected items

A brief description of the issue

We will review your claim promptly and make it right, offering a replacement, credit, or refund where applicable.

We only accept claims within 16 days after items delivered.